Contacting Your Moderator
Have any questions or need support? No problem! Each of your options for contacting your Moderator are detailed below.
Option 1:
You can click on the question mark icon (?) in the upper righthand corner of your screen. This will bring you to the messages page where you can contact your Moderator(s) directly.
Option 2:
You can contact support by clicking on the messages icon and selecting Compose. This will bring you to a page where you can compose a direct message to your Moderator(s).
Option 3:
Depending on your Study’s Home Page configuration, you may have the option to contact your Moderator through the contact me hyperlink on the Moderator introduction card. Clicking this link will bring you directly to the Message Page where you can type your question to the Moderator.
What to do if you have problems
In order to expedite any troubleshooting suggestions or technical solutions, please provide the following information to your Moderator(s) whenever you experience any issues:
- Describe the issue in detail. What exact steps should be taken to reproduce it?
- Copy and paste any error messages you are shown.
- Please include the specific page URL of the page you're having issues on.
- Screenshots are always helpful!
You can review the following articles for more information: