Recollective is not involved with processing or providing incentives/rewards for participants, as we do not directly operate research studies.
If you are experiencing issues with receiving your incentive payment(s), you will need to contact your study Moderator(s) for support. Please see our Contacting Your Moderator Knowledge Base article for more information! In the case that the study is already closed, you may need to reach out to the recruiter or the original contact.